At Cross Tie Solutions ("we," "us," "our," or "Cross Tie App"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you visit our website at https://crosstie.app, use our web platform, or interact with our communication services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you register for an account, opt into communications, or contact support:
- Personal Identifiers: Full name, email address, mailing address, and mobile phone number.
- Account Credentials: Passwords, security credentials, and church/organization profile details.
- Communication & Consent Records: Records of your opt-in consent for email and SMS messaging, timestamps, and interaction history.
- Platform Usage Data: IP address, browser type, device information, and logs when accessing our secure platform.
2. How We Use Your Information
We use the information we collect to operate, maintain, and provide the features of our platform, including:
- Creating and managing user accounts and organizations.
- Delivering transactional notifications, account security codes (MFA), administrative updates, and ministry workflow reminders.
- Providing customer care and technical support.
- Complying with legal, regulatory, and telecommunications carrier obligations.
3. Strict Policy on Mobile & SMS Data Sharing
No Mobile Information Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties under any circumstances.
We do not sell, rent, trade, or share your mobile phone number, SMS opt-in consent, or messaging data with external third parties or marketing affiliates.
4. Service Providers
We may share non-SMS personal information with trusted third-party service providers solely to perform essential services on our behalf (such as cloud hosting, infrastructure maintenance, database security, and payment processing). These service providers are bound by strict contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them.
5. SMS Opt-In & Opt-Out (STOP / HELP)
If you elect to receive SMS notifications from Cross Tie Solutions:
- Opt-In: You explicitly opt in by checking the consent box during registration or in your account preferences on https://crosstie.app. Consent is not a condition of purchase.
- Opt-Out: You can cancel SMS notifications at any time by texting or replying STOP to any message received from us. Upon sending STOP, you will receive a single confirmation message that you have been unsubscribed.
- Assistance: You can reply HELP to any message for support details, or contact us directly at [email protected].
6. Data Security & Retention
We implement administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, loss, misuse, or alteration. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws.
7. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Company Name: Cross Tie Solutions
- Website: https://crosstie.app
- Email: [email protected]